Welcome

Welcome to my shop, where you can find my creations. All designs and patterns of my jewels are original and handmade in limited edition, in my workshop located in Southwest of France.

Payments

Credit card, paypal

Shipping

Products are shipped with a tracking number at the mail adress provided by the client, as soon as the payment is received.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Products refund is possible within a time limit of 14 days following reception of the products. Products must be intact and returned in their genuine packing. The cost of return shipment is supported by the client.
Once received, refund will occur within 14 days using the same method of payment as that used for the purchase.

Additional

For further information, do not hesitate to contact me: contact[at]11prunes.com

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